At fireNet we are happy to help you whenever you need assistance

if you require assistance please don’t hesitate to contact our support staff through any of the methods below.

Support

1300 636 636

+61 2 9397 7050

support@firenet.com.au

Tools

FireNet Looking Glass:

For technical users. Ping, Traceroute and BGP information (Both IPv4 and IPv6) on how FireNet see`s the rest of the world. lg.firenet.net.au/lg

FireNet Acceptable Use Policy:

Customers may download FireNet`s Acceptable use Policy from here: FireNet AUP

FireNet Privacy policy:

Customers may download FireNet`s Privacy Policy from here: FireNet Privacy Policy

FireNet Customer toolkit:

Customers can access their invoices and account usage from here: FireNet Toolkit

FireNet Network Status:

Customers can view our Network Status from here: FireNet Network Status

FireNet Action Based BGP Communities

FireNet supports Action based BGP Communities More information can be obtained from: Supported Action Based BGP Communities

Infrastructure Info

Primary DNS Server

119.63.216.68

Secondary DNS Server

115.146.69.34

119.63.216.69

Primary IPv6 DNS Server

2402:7400:0:c::4

Secondary IPv6 DNS Server

2402:7400:5000::2

2402:7400:0:c::5

Primary NTP Server

ntp.firenet.net.au